Course Overview

Train CX and support teams to deploy AI chatbots and automate customer support using ADA’s no-code platform.

Course Methodology

1. Build conversation flows using visual bot designer
2. Integrate with websites and messaging platforms
3. Use AI to personalize customer responses
4. Simulate support interactions and escalations
5. Track performance through analytics

Audience

Support, customer success, and marketing automation teams.

Competencies

1. Chatbot flow design
2. Support automation
3. Response personalization
4. Analytics and optimization

Tool Features

1. Visual chatbot builder
2. Multichannel deployment
3. AI-powered intent recognition
4. Live agent escalation