Course Overview

Main Objectives:

Customer relationship management

Key Features:

1. AI lead scoring
2. Email sentiment analysis
3. Zia Voice Assistant
4. Workflow automation
5. Pipeline analytics

Pricing Model:

1. Free: 3 users
2. Standard: 14/user/month
3.Professional:23/user/month
4. Enterprise: $40/user/month

Value Justification/Note:

A well-rounded and versatile CRM solution with a large user base, often regarded positively in user satisfaction surveys.

Certifications:

https://www.zoho.com/crm/customer-success/?source_from=crm-header

Reference 1 (YT):

Reference 2 (blog):

https://www.zoho.com/blog/crm/

Reference 3 (tutorial):